Terms of Service

1. Subject Matter and Scope of the Terms of Use

The following terms apply to all customers of our platform. We are Paia Intelligence GmbH, Grünberger Str. 60, 10245 Berlin (hereinafter “we”, “us”, or the “Platform”).

If payments are triggered during use, they are processed via the payment service provider Stripe. The payment service is operated by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The terms and conditions are available at:

https://stripe.com/legal

If artificial intelligence is used to generate text and the customer provides the corresponding input, the ChatGPT API from OpenAI is used. ChatGPT is operated by OpenAI Ireland Ltd., a company based in the Republic of Ireland with its registered office at 1st Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland and company number 737350. The terms of use are available at:

https://openai.com/policies/usage-policies/

The use of this function is voluntary.

If artificial intelligence (AI) is used to generate videos or images and the customer provides the corresponding input, the API from Google is used, which calls veo-3.0-generate-001. Veo 3 is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The terms of use are available at:

https://veo3.ai/terms-of-service

The use of this function is voluntary.

By registering, the customer acknowledges these provisions as binding.

2. Requirements for Use / Registration / Subscription

Our offering is directed exclusively at entrepreneurs. An entrepreneur is a person who carries out a commercial or professional activity independently.

Use of our platform requires successful registration and the conclusion of a paid subscription model by the customer.

A valid VAT identification number is required for successful registration.

3. Services

During the term of the contract, the customer may create advertising videos, explainer videos, and product descriptions within the scope of their selected subscription and in compliance with the mandatory requirements set out in Section 5, using avatars provided in combination with audio files, images, and texts (hereinafter “Content”) with laria.

The exact scope of services included in the subscriptions can be found in the service description available under Pricing.

The customer may create different drafts for output on the platform. Drafts may be stored on the platform for up to 90 days for further editing. Storage beyond this period is not possible.

It is noted that no guarantee can be given that deviations will not occur in the LipSync function between the audio file and the avatar’s lip movements.

Content created during a free trial period may only be used for testing and evaluation purposes. Any publication, distribution, or other use — particularly on social media, websites, or in commercial communication — is strictly prohibited.

Publication or public use of such content is only permitted after concluding a paid plan.

4. Payment Terms / Consequences of Non-Payment

The prices valid at the time of contract conclusion can be found in our overview under [Price Calculator].

Payments are processed via our payment service provider Stripe.

Access to our platform will only be granted after successful payment.

If subsequent payments or debits fail on the due date, the customer’s access will be deactivated.

4a. Use and Expiry of Credits

Requirement of an active contract:

The use of credits purchased within a subscription requires an active, non-terminated contractual relationship. Once the termination becomes effective (expiry of the respective contract term), the customer’s right to use any remaining credits to create content expires.

Freezing of credit balance:

Remaining credits will be frozen at the end of the contract term. Use of the platform and access to credit functions will no longer be possible after access is deactivated due to termination.

Storage and reactivation:

Frozen credit balances will be retained in the customer account for a period of three (3) months after the contract ends.

If the customer subscribes to a new paid subscription within this period, the stored credits will be reactivated and credited to the new quota.

Final expiry:

After the three-month period expires, the credit balance will expire permanently and be deleted without replacement.

There is no entitlement to payout, refund, or other financial compensation for expired credits, as their use is tied to the active provision of the platform.

5. Usage Restrictions / Content Restrictions / Consequences of Violations

The customer may not make access to our platform available to third parties.

This includes in particular the sale or rental of access, as well as the free transfer of login credentials or otherwise making the platform accessible without the third party having their own customer account.

Content created may only be used by the customer for their own purposes and only in accordance with the license conditions. Resale, transfer, and/or sublicensing is not permitted and is not covered by the license scope.

The creation, use, publication, and distribution of content containing the following is prohibited:

• illegal, obscene, defamatory, insulting, violent, glorifying violence, or discriminatory content

• erotic and/or pornographic content

• political and/or religious and/or ideological content

• content relating to alcohol, tobacco, vaping products, narcotics, firearms, gambling, escort services, or matchmaking services

When using AI on our platform, it is not permitted to use AI in a way that endangers the informational self-determination of third parties through the direct or indirect input of personal data.

When creating video content, applicable law must be observed.

To avoid copyright disputes, it is strongly recommended not to use prompts that lead to the use of third-party works.

Example: “Create an intro in the style of X.”

6. License Conditions

After full payment of the remuneration, the customer receives a non-exclusive, geographically unrestricted right to use the content created by them.

The customer may sublicense the content only to the extent that sublicensing is strictly necessary to exercise the following rights (for example for the use of content on social media).

The following license rights are granted only after concluding a paid subscription.

Content created during a free trial period may not be published or distributed in any form.

The transfer of rights includes in particular:

• the right to synchronize the content within our platform (into foreign languages) and/or add subtitles and combine it with other content within our platform

• the right to advertise the customer’s own company, products, and/or services with the generated content

• the right to broadcast and have the content broadcast in any form

• the right to publicly perform and make the content publicly accessible (including via digital outdoor advertising), and in particular to offer it for streaming and download

  
  

Full AI Avatars (Purely Synthetic)

For content created using purely AI-generated avatars that are not based on the likeness of a real person (“Full AI Avatars”), the customer receives an exclusive, unlimited right of use in terms of time, territory, and content.

This includes use in all known media formats without additional license fees.

Synthetic creation:

The customer acknowledges that Full AI Avatars are synthetically generated fictional characters. Similarities with living or deceased real persons are purely coincidental and cannot be completely ruled out technically.

Review and publication at own risk:

The decision regarding the use and publication of generated content lies solely with the customer. The customer is obliged to independently check the content before publication to determine whether it could infringe third-party rights (especially personality rights due to accidental similarities).

Publication takes place entirely at the customer’s own risk and responsibility.

Disclaimer for look-alikes:

The provider assumes no liability for claims by third parties resulting from a coincidental resemblance of a Full AI Avatar to a real person (“look-alike”). If a third party asserts claims due to such resemblance (e.g., injunction or damages), the customer who published the content shall be solely liable.

Indemnification:

The customer indemnifies the provider against all third-party claims related to the publication of the content and bears the reasonable legal defense costs incurred.

Human AI Avatars (Based on Real Persons)

If content is created using avatars based on the likeness of real persons (“Human AI Avatars”), the following license terms apply:

a) Advertising use:

For content with advertising character (e.g., social media ads, paid media), the customer receives a usage right for a period of six (6) months from the date the content is provided.

Use beyond this period requires a separate agreement (buyout extension).

b) Non-advertising use:

For content used for internal, educational, or informational purposes (e.g., explainer videos, video guides, product descriptions on the customer’s own website), the usage right is unlimited in time.

7. Customer Obligations / Indemnification

The customer must comply with:

• the usage restrictions and content restrictions (Section 5)

• the specified license conditions (Section 6)

The customer is responsible for ensuring that their contact, communication, and banking details are always complete and up to date.

The customer must ensure that third parties do not gain access to their account.

The customer guarantees that content created via laria does not violate applicable law or third-party rights.

We explicitly do not carry out content checks of advertisements.

The customer must ensure that all mandatory labeling requirements (e.g., regarding advertising or the use of AI) are fulfilled.

Our platform displays a notice indicating the use of AI in the output.

The customer may remove this notice from the video at their own risk.

The customer must indemnify us against third-party claims, particularly but not exclusively claims arising from violations of these provisions, copyright or other intellectual property rights, or other legal claims.

If third parties assert claims against us due to the legal inadmissibility of content, the customer shall indemnify us upon first request against all asserted claims, including all costs of necessary legal defense.

8. Liability

Our liability is excluded.

This does not apply to:

• damages resulting from injury to life, body, or health caused by negligent breach of duty by us or intentional/negligent breach by our legal representatives or agents

• other damages resulting from grossly negligent breach of duty by us or intentional/grossly negligent breach by our legal representatives or agents

In particular, we are not liable for damages resulting from the customer entering incorrect contact, communication, or banking details or failing to keep them up to date.

Data communication over the internet cannot be guaranteed to be error-free or continuously available according to the current state of technology.

We therefore do not guarantee continuous and uninterrupted availability of our platform.

We reserve the right to limit accessibility if necessary for technical measures and if this serves proper or improved service provision (maintenance work).

Maintenance work may take up to two hours per week. In such cases, we will consider the legitimate interests of the customer.

The above limitation of liability remains unaffected.

The same applies to the ChatGPT and Veo 3 APIs, whose availability depends on third-party providers and therefore cannot be guaranteed.

Outside scheduled maintenance times, we guarantee 98% annual availability of the website.

9. Data Protection Notice

We collect and store customer data necessary for business transactions.

When processing personal data, we comply with statutory provisions.

Details can be found in our online privacy policy.

10. Termination / Deletion of Customer Account

Customers may cancel their subscription at any time.

If a contract term has been agreed, termination will only become effective at the end of the respective term.

The right to extraordinary termination according to statutory provisions remains unaffected for both parties.

We are entitled to extraordinary termination particularly, but not exclusively, if the customer:

• fails to fulfill obligations under this contract

• violates usage restrictions, content restrictions, or license conditions

• fails to pay outstanding costs despite a reminder

11. Amendment Clause

We reserve the right to amend these terms of use, particularly due to legal changes or to improve the functionality of our platform, provided that the platform as a whole is not restricted to the disadvantage of customers.

Changes to these terms will be sent to the email address provided by the customer together with the new version.

The changes shall be deemed accepted unless the customer objects within four weeks after receipt of the amendment notice.

An objection may be submitted via email.

12. Final Provisions

The exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship with the customer or from these provisions is Berlin.

All content developed by us is subject to comprehensive statutory copyright protection. All rights reserved.

Further agreements between the parties must be in writing.

If one or more clauses become invalid, the validity of the remaining clauses shall remain unaffected.